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Working together for excellent healthcare in North Norfolk and rural Broadland


In 2013 the Clinical Commissioning Groups (CCGs) in Norfolk, the local NHS organisations led by family doctors, started a review of the Wellbeing service with a view to designing a new service for 2015. The Wellbeing Service currently offers support to people to overcome challenges such as mild depression and anxiety so that they can get back to work and other meaningful activities.

The local CCGs wanted to make sure that the current service was working well for service users and their carers. They also wanted to explore the idea of expanding the service so it could benefit people who use other mental health services but who cannot currently use the Wellbeing Service. They did this by talking to local doctors and nurses, to service users and their carers and to organisations who support people with mental health conditions.

The consultation and engagement activities ran from November 4th 2013 to January 31st 2014 and were designed by a group that included service users and lay representatives.

Feedback was gathered using the following methods:

  • a consultation questionnaire available online, in paper copy and as ‘easy read’ which had 287 responses
  • a consultation document available online, in paper copy and as ‘easy read’ which set out a vision for the new service
  • interviews with 61 Wellbeing Service users
  • feedback gathered at meetings at which service users, their carers and representative organisations were present
  • letters from service users and carers
  • a survey of 49 users of other mental health services who currently do not have access to the wellbeing service.

The feedback was gathered and analysed by an independent research team at the University of East Anglia (UEA). The reports they produced are below.  There is also a summary document which tells you what the researchers found and how the CCGs will use this insight in designing the new service.  This was also produced in an Easy Read version.