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Working together for excellent healthcare in North Norfolk and rural Broadland


Privacy policy

This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website.

This privacy statement only covers this website. It does not cover any sites that are linked to from this site, so you should always be aware when you are moving to another site and read the privacy statement on that site.


What information do we collect?

From time to time, you will be asked to submit personal information about yourself (e.g.name and email address) in order to receive or use services on our website. Such services include email updates and website feedback.

By entering your details in the fields requested, you enable us to provide you with the information you require. Any information you provide to us and our service providers will not be disclosed unless we are obliged or permitted to by law to do so.


Use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested

You can manage these small files and learn more about them from the article, Internet Browser cookies – what they are and how to manage them.


Current cookies

We use the following cookies on our website:


Essential cookies

This website needs the following cookies to function correctly:

Has_js – This cookie is set to tell the website whether you have javascript enabled so that the website knows how to present information to you. This cookie is removed at the end of your browsing session.

Cookie-agreed-en – This cookie is set to tell the website if you accept receiving cookies. This cookie is set to expire 1 year after it is set so that you do not have to set your options every time you visit.

Szs – This cookie is set if the font resize function is used. This allows your preferred font size to be retained throughout the website. This cookie is set to expire 1 year after it is set so that you do not have to set your options every time you visit.

Google Analytics

We make use of Google analytics (http://www.google.com/analytics) to help us accurately estimate the number of visitors to the website and volumes of usage. This helps us to ensure that the service is available when you want it.

In addition we can:

  • See which our most viewed content is and which is our least viewed, allowing us to make decisions about changing, moving or removing content.
  • See which is the most busy time for the website is and which is the quietest, this allows us to make decisions about, taking the site ‘off line’ for essential maintenance for example.

None of this information is personally identifiable.

The cookies Google analytics sets are: utma, __utmb, __utmc, _utmz

For more information about Google Analytics visit the Google Analytics website.


Google Maps

We may use Google maps on some of our web pages, to display information about the locations of local services.

The cookies these maps set are: PREF, testcookie, khcookie, NID.

Please refer to Google’s privacy policy for more information.



We may embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.


How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.