-A A +A

Working together for excellent healthcare in North Norfolk and rural Broadland


Relocation of Timberhill Health Centre and Walk In Centre

20th May 2015

The former Timberhill Walk-In centre has moved to a new home.


The new purpose-built facilities at Rouen House in Rouen Road, Norwich - opened on June 1 - are managed by Norwich Practices Limited (NPL), a consortium of Norwich GPs which runs both the walk-in service and the GP services. 


The centre, which has the new name of Norwich Practices’ Health and Walk-In Centre, will be completed in two phases, with the first phase completed on June 1 and the second due for completion by September this year.  Until the centre is fully operational in September, this may affect patients using the walk-in facility. They could experience longer waiting times before being seen.


Donna Laws-Chapman, practice manager at the Timber Hill Health Centre, said: “This move – which is only about 200 metres from the existing site – ensures the continuity of service for all our registered patients and the hundreds of thousands of patients who have used the Walk In Centre over the past five years.

"Whilst some patients may experience longer waiting times until the centre is fully operational by September, we believe it was important to open the new centre at the earliest opportunity for continuity of service.  We thank patients in advance for their understanding during this short transition period and ask that before they attend the walk in centre, they continue to consider:

  • Self care
  • Visiting a pharmacist for help and advice
  • Making an appointment with their own GP
  • Calling 111 for guidance.


“The health centre originally opened more than five years ago and is now an integral part of the Norfolk healthcare system. Everyone has worked hard for months to ensure the new centre will provide state-of-the-art facilities for patients long into the future .


“We will be able to keep together the fantastic team of medical professionals and the dedicated support staff who have made the centre such a success.”


The relocation became necessary when the Castle Mall landlords asked the Health Centre to relocate to make way for a major revamp of the mall.


Steve Bloomfield Business Manager at Norwich Practices Ltd, said: “We are also delighted that the Rouen House landlords, NWES, have been so supportive in their approach during development of the new home for the health centre. The specifications for premises that need to be kept free of serious infections like MRSA, and are equipped with state of the art medical equipment, are very demanding, and rightly so.


 ‘We are very grateful for all the work undertaken behind the scenes by the architects, surveyors, land agents, solicitors, and the specialist sub-contractors who all worked hard to keep the project on course’.


Dr Tesh Patel, Chair of NPL said: “This move will mean the centre will continue to provide access to clinicians 365 days of the year and outside normal GP surgery hours.


“We are very grateful to NHS England for working with us to find a way to keep this valuable service in the city centre, and the support of the Norwich Clinical Commissioning Group has been a vital factor in ensuring the continuity of this much valued service. We are also grateful to our loyal and dedicated staff, who continue to maintain high standards of care and clinical delivery during this period of change. Our staff should now feel proud that the service they underpin, has been rewarded with a new lease of life. The move also means a name change that reflects the involvement of so many of the Norwich GP practices in the new centre which will be called the ‘Norwich Practices’ Health Centre’.”