Accessible Information Standard
All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law.
The standard tells organisations how to make information accessible to patients, service users and their carers, and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and via email.
The Accessible Information Standard also tells organisations how to support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate. As part of the standard organisations that provide NHS or social care must do five things. They must:
- Ask people if they have any information or communication needs, and find out how to meet their needs
- Record those needs in a set way
- Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met
- Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
- Act to make sure that people get information in an accessible way and communication support if they need it.
NHS North Norfolk CCG will support people to take part in engagement opportunities by making reasonable adjustments wherever possible. This might include providing easy read information, making sure time is included in engagement planning for preparation and helping with supporter costs. More information is available in our Volunteer Expenses Policy. This is also available in Easy Read.
More information on the Accessible Information Standard can be found on the NHS England website.
Making health and social care information accessible in North Norfolk
NHS North Norfolk CCG is part of a partnership in the East of England called INTRAN. INTRAN provides professional translation and interpreting services to patients accessing health services and wider NHS organisations in Norfolk.
Organisations that use INTRAN prominently display the logo:
Organisations that provide NHS and adult social care in Norfolk have also produced a range of Easy Read resources to support patients:
- Norfolk and Suffolk NHS Foundation Trust – ‘How to complain, do something differently, or tell us we have done well’
- Norfolk and Norwich University Hospitals NHS Foundation Trust – Easy Read information leaflets
- Norfolk Community Health and Care NHS Trust – ‘We want to make sure that our services offer you the best healthcare’
- East of England Ambulance Service NHS Trust – ‘Help and support to make a complaint’
- IC24 – ‘111 – The new NHS number’