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Working together for excellent healthcare in North Norfolk and rural Broadland

Support for carers

Caring for someone covers lots of different things, like helping with their washing, dressing or eating, taking them to appointments or keeping them company when they feel lonely or anxious.  If this sounds like you, and you are providing unpaid care or support to an adult family member or friend in Norfolk, you can find free help and advice from Carers Matter Norfolk.

Information and support is also available from Carers UK Norfolk, created by Norfolk County Council and the Clinical Commissioning Groups in Norfolk working with the national charity Carers UK.

Carers Matter Norfolk

This is a new and innovative county-wide service to support unpaid carers aged 16+ caring for someone aged 18+.  A wide range of services are available, which have been summarized below.  For further details please see the presentation available here.

  • Carers Matter Advice Line - information, advice, guidance and listening support
  • Community support - countywide carer connector team. Carer connectors and carer support volunteers will offer face-to-face support and will work in local communities.
  • Free carers voice and membership - take part in research, media interviews, service improvement meetings
  • The POD - online community for carers, access peer support, information and advice 24 hours a day
  • Education and training - carers are ‘experts by experience’. Training topics could include harm-free care, self-advocacy skills, meditation.
  • Counselling - telephone or online sessions with a British Association for Counselling & Psychotherapy (or working towards) accredited Counsellor
  • Grants for carer peer support - £30,000 annual Carers’ Group grant (divided by five localities with quarterly application rounds)
    • Groups - bespoke training for carers’ peer support groups

Contact options:

Telephone: 0800 0831 148 Monday - Friday 8am - 8pm, Saturday 4pm – 8pm, Sunday 8am – 12pm or 07537 417850 (text only)

Email: info [at] carersmatternorfolk.org.uk

Facebook: CarersMatterNorfolk

Twitter: @CarersMatterNfk

Website address: www.carersmatternorfolk.org.uk


Carers UK Norfolk

Carers UK Norfolk provides information for unpaid carers. It was created by Norfolk County Council and the Clinical Commissioning Groups in Norfolk working with the national charity Carers UK. If you are looking for information and support this website includes a range of tools and resources including:

  • About Me - an e-learning course to help you identify and find sources of support
  • Jointly (Care co-ordination app) - technology to help set up appointments, tasks, and medication for the person you are helping. When asked, 89% of carers agreed that Jointly is a useful tool
  • Carers UK guides - essential reading resources
  • Links to local resources, sources of information and support  

Here’s what some of the carers had to say about the resources available on the Carers UK Norfolk site:

“In caring for someone you can get very lost. The About Me course helps you to stop and think, shows how to lay things out, and calm down.”

“Jointly is an excellent way of keeping everything in one location that can be accessed in real-time by those who need to have access. It saves time ringing round or texting each other to keep up to date.”

To access the support tools on offer visit the Carers UK Norfolk website and register – all you need to enter is your email address.


Carer’s assessment

If you feel you would benefit from more support as a carer, contact Norfolk County Council for a carer’s assessment. This will give you the chance to discuss how caring affects your life and find out about support services, emergency help, breaks and financial help to support your wellbeing and help you continue caring.

You may be eligible to receive a Personal Budget which you can spend on things that make caring easier, or practical support, such as short breaks.