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Working together for excellent healthcare in North Norfolk and rural Broadland


Non-Emergency Patient Transport Policy


NHS North Norfolk Clinical Commissioning Group worked with NHS South Norfolk, NHS West Norfolk and NHS Norwich CCGs on the development of a local policy and review of the information leaflet for the current service. Two groups, led by NHS Norwich CCG, were established to look at developing the local policy, and to review and produce a new accessible patient information leaflet.

Both groups had representatives from Healthwatch Norfolk, Norfolk Strategic Older Peoples Forum, the current provider (ERS Medical) and commissioners.

Once the draft patient information document and the draft policy were co-designed, we asked patients, stakeholders and members of the public a series of questions on the accessibility of the policy and information leaflet. We did this through an online and paper survey.

The survey report and what we have done as a result of what you have said are available below, along with the final policy.