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Working together for excellent healthcare in North Norfolk and rural Broadland

Supporting Unpaid Carers in Norfolk

“To care confidently for family members or friends, and remain independent, resilient and well”

Commissioning Intentions Briefing

March 2017


There are an estimated 94,000 unpaid carers in Norfolk providing support to family members or friends. In order to protect the work they do and themselves commissioners have been working on behalf of the Norfolk County Council and the 5 Clinical Commissioning Groups in Norfolk to develop a set of Commissioning Intentions to shape how we will support unpaid carers from 1st October 2017 when the current contract ends.

We need to be assured that all carers in Norfolk can;

  1. Maintain their own health and wellbeing
  2. Remain safe and well through building resilience
  3. Continue in their caring role with confidence
  4. Access clearly defined routes in to social care when needs are complex
  5. Develop approaches for managing and avoiding breakdown.


The Commissioning Intentions set out how this will be achieved through the delivery of:

  • Universal services for all carers which will enable some to help themselves
  • An externally commissioned service to deliver targeted support and assisted self-service to provide resources, information and tools accessible to carers in their own communities
  • Specialist support to access more formal routes of care, manage and avoid crisis and respond in emergencies

In addition, the Council will review operational practice to improve how carers are assessed in line with the Care Act.


This consultation pack includes:

  1. The Commissioning Intentions
  2. The Commissioning Intentions on a page (SOAP)
  3. A presentation to explain the commissioning intentions

Feeding Back

Commissioners will be attending the Carers Council for Norfolk meeting in March to discuss these intentions with carers. Providers will be invited to attend a meeting on the 22nd March and work will begin to co-produce elements of the service specification with carers.

If you have comments or issues to make, please contact Caroline Cunningham-Brown on NNCCG.carersfeedback [at] nhs.net by the 28th March


For further information please read the following documents;

Commissioning intentions plan on a page

Commissioning intentions presentation

Commissioning intentions for carers

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